Q:
What cards will I be able to
accept through my Merchant account?
A: All merchants can process Visa and MasterCard transactions. You can
also setup to accept Debit/ATM Cards, EBT and e-Check processing as
additional options.
Q: What name will appear on my cardholder
statements?
A:
Your Business DBA Name and DBA Phone #, as you specify on your merchant
account application, will appear on your cardholder statements.
Q: I offer more than one product or service, is
this ok?
A: Yes, simply list the full scope of your products and services on
your merchant account application. If the products & services
vary
too greatly in nature or if you require multiple DBA names for your
different products and services, it is recommended that you setup
multiple merchant accounts to support this.
Q: I have multiple Web sites, is this ok?
A: Yes, this does not present any problem. You are not
limited to
having a single Web site and you can promote your specified products
and services through as many sites as you wish. Keep in mind
that
all transactions will go to the business account to which your merchant
account is linked.
Q: Can I keep purchasers on my Web site without
having to leave?
A: Yes, this can be readily accomplished through any of our payment
gateway options. You are not required to have your customers place
their orders through a specific area on our servers but you can process
this data while they remain entirely on your Web site.
Q: I only have a personal checking account - is
this acceptable?
A: Yes, this is acceptable for all sole proprietorships. If you are a
partnership or corporation, credit card processors generally require a
business checking account.
Q: Is there any kind of holdback or rolling
reserve that applies?
A: By default, there is no risk reserve of any kind required for a
typical merchant to be approved. Only on very high risk accounts do we
require a reserve and this must be accepted in writing prior to
approval of the account.
Q: How long does the approval &
activation process take?
A: For the vast majority of our applicants (95%), the entire process
takes only 1-2 business days. For higher volume or more complex
accounts, the above process can take longer due to the higher level of
scrutiny required to approve the account.
Q: How are chargebacks and risk issues handled?
A: Chargebacks are handled within the standard VISA/MC
guidelines.
Q: My business is based outside of the U.S.,
can I still apply for an account?
A: You must have a U.S. entity, mailing address and signer with a U.S.
SSN.
Q: How quickly do I receive my funds and where
are they deposited?
A: Upon receipt of your settled credit card sales batch, there is a
funding time of 48 - 72 hours for you to receive your funds. All funds
are deposited directly into your local bank account as specified on
your merchant application.
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